'New technology implementations, omnichannel efforts and personalisation tactics are often aimed at improving user experience' -- Andrew Hogan, Forrester Research.

Where's the innovation?

Customers are demanding better experiences and technology is making it easier for companies to give them what they want.

Bruce Pitso, Ruckus Wireless (Photo by  Vernon Reed)

One platform to rule them all

Centralised thinking may become outdated as technology creates a pervasive platform for everything and everyone.