In Focus

Not a black-and-white issue

What impact will the new Code for measuring Broad-based Black Economic Empowerment (B-BBEE) have on the ICT industry?

Talking SMAC and the future of ITOM

The megatrends currently shaping the technology sector are almost certain to shape IT operations management. But which ones? And how?

Why you need ‘mission control’

ITOM is a central component to building a mission control to service customers. But how do you determine if you need a mission control for your own business or clients?

Is local ITOM really lekker?

With internet connectivity sometimes limited, especially outside of the metropolitan areas, and a face-to-face culture, does ITOM really work as it should in South Africa?

Understanding ITOM

If you’re offering IT services to clients then you probably need to keep track of their infrastructure, or even your own. Information Technology Operations Management, or ITOM, is an important part of keeping the lights on, or seeing when they’re about to go out 200kms away.