In Focus

Do organisations understand the difference between customer care, customer service, customer experience and customer engagement? (123RF)

Beyond the cold hard sale

Customer experience is the buzz solution of the year – a benchmark, a barometer, and something that the channel must investigate.

Mike Schutz, Microsoft

Microsoft makes moves on hybrid cloud

Microsoft’s Mike Schutz spoke to ITWeb about recent product releases as part of its ambition to enable companies to adopt the hybrid cloud.