Stefan Diedericks, Oracle

What makes a good MSP?

 Managed services providers are distinct from solutions integrators and outsourcing partners. So what is it that customers and vendors look for when they want an MSP’s involvement?

Redefining the channel investment

The current economic situation, along with relentless digital transformation, has placed the channel into a complex space where margins are shrinking and markets are more demanding. Never has there been a stronger need to reinvest into the business.

Tim Humphreys-Davies, CEO Pinnacle

How to move

Evolving the business, and focusing on relationships and relevance mean that the transactional channel will still have a future in the digital world.